If Batch Photo Studio doesn't do what you need, tell us within 14 days and we'll refund the full amount. No forms, no interrogation — just an email.
Write to support@tujiangtool.club from the email address you used at checkout, and include your order number if you have it. That's all we need.
We reply within 3 business days, and the refund is issued through Creem — our Merchant of Record, who processed your original payment. Refunds normally reach your card within 5–10 business days depending on your bank.
| Situation | Refund |
|---|---|
| You bought within the last 14 days and the tool doesn't fit your workflow | Full refund |
| The tool has a defect we can't fix and you can't use it as described | Full refund, any time |
| You were charged twice for the same order | Duplicate charge refunded |
| You need more devices than your plan allows | Refund within 14 days, or upgrade for the difference |
| You used the licence for months and simply changed your mind | Outside the 14-day window |
| You shared, resold or redistributed your licence code | Licence void, no refund |
Refunded orders have their activation code revoked and the account returns to the free tier (5 images per day). Your processed images are yours and stay on your computer — we never had them, so there is nothing for us to delete.
Digital products normally lose the statutory 14-day right of withdrawal once delivery has begun. We do better than that: we honour a 14-day money-back guarantee regardless, so you are not worse off. Nothing in this policy limits your statutory rights.
Please contact us before opening a chargeback with your bank. A chargeback is slow for you and costly for us; a direct refund usually resolves the same issue within days. Charges that are reversed by a chargeback also have the licence revoked.